3. Return and Refund Policy
3.1 General Returns
Eligible unused products may be returned subject to authorization and applicable manufacturer or distributor return requirements.
Unless otherwise stated for a particular product or transaction, return requests must be made within 30 days of delivery.
Products must be unused, unaltered, complete, and in their original packaging, with manuals, labels, accessories, and other supplied materials intact.
Return authorization may be required before returning merchandise. Unauthorized returns may be refused.
3.2 Return Shipping and Restocking Charges
Original shipping charges are generally nonrefundable unless the return results from an incorrect shipment, defective product, or other fulfillment error for which Vertex Outfitters is responsible.
Customer-requested returns may be subject to return shipping costs and applicable manufacturer or distributor restocking charges.
3.3 Life-Safety Equipment Returns
Returns of life-safety and professional safety equipment may be restricted because product history, loading, deployment, contamination, alteration, installation, storage conditions, or previous use may affect the product's integrity and suitability for subsequent use.
Fall-protection equipment, harnesses, lanyards, self-retracting lifelines, technical rescue equipment, climbing equipment, ropes, cordage, connectors, rigging hardware, helmets, personal flotation devices, and similar safety equipment must be unused and returned in a condition that allows reasonable verification of product history and integrity.
Products that have been used, deployed, installed, altered, damaged, contaminated, registered, subjected to a load, or removed from packaging where removal affects product integrity or return eligibility may not be returnable.
3.4 Nonreturnable Products
Unless otherwise required by applicable law, the following products may be designated final sale:
Cut-to-length rope, cordage, webbing, and other custom-length materials.
Specially ordered or custom-configured products.
Personalized or custom-manufactured products.
Products designated by the manufacturer or distributor as nonreturnable.
Used, deployed, or otherwise compromised life-safety equipment.
Products whose condition or history prevents safe resale.
3.5 Defective Products and Warranty Claims
Defective products may be subject to the applicable manufacturer's warranty procedures.
Manufacturer warranty claims are separate from discretionary returns and are governed by the applicable manufacturer's warranty terms.
Vertex Outfitters may provide reasonable assistance in obtaining manufacturer warranty information or processing an applicable manufacturer warranty claim.
3.6 Refunds
Approved refunds will generally be issued to the original payment method where practicable.
Refund processing times may vary depending on the payment provider and financial institution.
Nothing in this policy limits cancellation, return, refund, or other consumer rights that cannot lawfully be waived or restricted.